Restaurant Ecommerce solution provider –

Why Join SimpleX

Techies, innovators, developers, and free thinkers.. You’ve come to the right place

Simplex Technology Solutions has been delivering Ecommerce solutions to food and beverages industry since 2018. We have remained at the cutting edge of enterprise technology by making employee excellence our top priority. We believe in cultivating a working environment that supports innovation and creative thinking.

Open vacancies

Application Support Engineer

Simplex provides technology solutions for retail industry. We are seeking an enthusiastic, motivated and skilled Support Engineer to join our team. The Application Support Engineer will be responsible for the implementation, customization, and support of various software applications within Simplex.

Job Responsibilities

  • Technical Support: Provide timely and effective support to end-users experiencing issues with software applications, including but not limited to troubleshooting, problem resolution, and escalation management.
  • Incident Management: Document and track support requests using a ticketing system, ensuring accurate and thorough resolution of reported issues within established service level agreements (SLAs).
  • User Training: Assist in the development and delivery of user training materials and resources to promote effective utilization of software applications and self-service troubleshooting.
  • System Monitoring: Monitor application performance and availability using monitoring tools to proactively identify and address potential issues before they impact end-users.
  • Documentation: Maintain up-to-date knowledge base articles, technical documentation, and standard operating procedures to facilitate efficient problem resolution and knowledge sharing within the team.
  • Collaboration: Work closely with cross-functional teams within business and with the clients to diagnose and resolve complex technical issues and implement solutions to improve application reliability and performance.

Qualifications and Experience

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Proven experience in technical support or a related role, preferably in a software application environment.
  • Strong analytical and problem-solving skills, with the ability to diagnose and troubleshoot technical issues effectively.
  • Excellent communication and interpersonal skills, with a customer-centric approach to service delivery.
  • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines.
  • ITIL certification or familiarity with IT service management best practices is a plus.

What is on offer?

· Competitive salary

· Company supplied lunch and dinner

· In house games

· Friendly and flexible work environment

At Simplex we develop technology solutions for retail industry. Our solutions are designed to generate revenue and at same time enable operational excellence. Our strong team has established strong presence in the retail market.

Role Description

Simplex is seeking a full-time Project Manager with IT background for our Lahore office. The successful candidate will be responsible for planning and executing IT projects and managing cross-functional teams for successful project delivery.

Key Responsibilities:

Project Delivery:

  • Develop and maintain Work Breakdown Structures (WBS) for project planning and execution.
  • Manage client relationships from project inception through to final handover.
  • Track project progress, ensuring adherence to budgets and timelines.
  • Proactively identify, assess, and mitigate project risks.
  • Facilitate various meetings including team, client, and third-party sessions.
  • Maintain accurate documentation and ensure all project materials are properly stored.
  • Generate essential reports, including weekly status updates.

Core Qualifications & Experience:

  • Bachelor’s degree in business, Information Technology, or a related field.
  • Minimum of 3 years of project management experience, preferably within an Managed Solutions Provider or IT services environment.
  • Demonstrated success in managing multiple projects from initiation to completion.
  • Strong knowledge of SDLC methodologies and IT project management tools such as JIRA
  • Strong understanding of project financials, including budgeting and cost management.
  • Exceptional communication skills, both written and verbal.

Core Competencies:

  • Excellent interpersonal and communication skills.
  • Strong organizational and planning abilities.
  • Adaptable, results-driven, and committed to high work standards.
  • Customer-focused, with the ability to build and maintain strong client relationships.
  • Flexible and able to thrive in a fast-paced, dynamic environment.

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